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In case there is Errors or questions regarding Your Card Transactions

In case there is Errors or questions regarding Your Card Transactions

Whenever we request you to place your issue or question on paper and now we usually do not get it within 10 company times, we possibly may not credit your Card Account.

  1. Call the client Service quantity below or compose to us at the target described below because quickly if you think an error has occurred in your Card Account as you can. We should hear away from you within 120 times following the transfer presumably in mistake had been credited or debited to your Card Account. You shall need certainly to inform us:
    1. Your title and Card quantity.
    2. Why you imagine there was a mistake, therefore the buck amount included.
    3. The approximate date when the mistake were held.

    Please offer us together with your road address, e-mail target and phone, too, in order for we could talk to you.

  2. In the event that error is not remedied on the phone, you need to offer us written notice for the mistake within 10 company times at Direct Express В® , Payment Processing solutions, PO Box 540190, Omaha, NE 68154-0190.
  3. We are going to see whether an error took place with 10 company times directly after we hear away from you and we’ll correct any mistake immediately. We may take up to 45 days to investigate your complaint or question if we need more time, however. When we choose to do that, we shall credit your Card Account within 10 company times (20 company times for brand new Card Accounts opened not as much as thirty days) for the quantity you imagine is in mistake, so you could have the usage of the cash at that time it requires us to perform our research. For mistakes involving accounts that are new point-of-sale, or foreign-initiated deals, we possibly may occupy to ninety days to research your issue or concern. Read more
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